Doing deliveries

Going online

There are no shifts to book. On the Dashboard, tap the power button to go online and start getting offers; tap it again to stop. While you’re online the dashboard shows your shift time, today’s deliveries, distance and how many offers you accepted.

The dashboard while offline: tap to start getting offers.

The dashboard while online, with one new request counting down.

Taking an offer

When a delivery near you comes in, it appears under New requests with a countdown. Tap it to see the details:

A new request: the route on a map, your fee of £5.74, a 38-second countdown, the pickup 49 m away and the drop-off 4.5 km along the route.

Your fee — what you earn for this delivery, with our commission already taken off.
Pickup — the shop, and how far it is from you.
Drop-off — where it goes, and the length of the route.
How long it should take, and the vehicle it’s for.

You have 30 seconds. Tap Accept delivery to take it, or Decline. If someone else accepts first, it disappears — nothing more to do. You’re offered one delivery at a time.

The delivery

Once you’ve accepted, tap See the delivery. The screen walks you through it step by step.

The delivery screen: the route, the steps, the shop’s contact and the button I am at the pickup.

Go to the shop. Navigate opens the route in your maps app. When you get there, tap I am at the pickup, so the shop knows to hand it over.
Collect it. Check the order against the list on the screen, then tap I have collected it. If the shop asked for it, the customer is texted their tracking link now.
Take it to the customer. Their address, phone number and notes are on the screen. The phone button calls them.
At the door. Tap the big button at the bottom to record the delivery.

On the way to the customer: the route, the customer’s contact and note, and the button At the door — take photo.

Proof at the door

The shop decides what you need to bring back, and the screen tells you: a photo, a signature, or both.

At the door: handed to somebody, the name Alex, a signature, and a required photograph.

Handed to somebody — type who took it, and get their signature on the screen if it’s asked for.
Left in a safe place — always needs a photo and a note saying where. Not allowed when the shop asked for a signature.

Then tap I have delivered it. The fee goes into your wallet.

When something goes wrong

Tap the warning button beside the main button, or Report a problem.

Call the shop or Text the customer — most problems are a locked door.
Hand it back — if you can’t do the delivery after all, before you’ve collected it. It goes back to other couriers. For a short while after you accept, the button says no penalty yet.
Nobody there — take it back — if you can’t hand it over at the door. Take a photo of the door and bring it back to the shop. When it’s on their counter, tap Yes, handed back. You’re paid for both legs.