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Courier docs

Your account

Billing and Team are for owners. Everyone can open Settings, but only owners can change what’s on it.

Billing

Section titled “Billing”
The billing page: one Visa card set as default, and a list of charges marked Taken, Released or Refunded.

Cards. Deliveries are charged to your default card. Choose Add a card — your bank may ask you to confirm — and Make default on the one to use. The card number goes to our payment provider, never to us. Add a card before your first delivery.

Charges. One line per delivery:

Status Meaning
Held Set aside when you booked. Not yet taken.
Taken Charged, once the delivery arrived.
Released The hold was let go — the delivery was called off or failed. You paid nothing.
Declined Your bank refused. Check the card, or add another.
Refunded Taken, then given back.

Team

Section titled “Team”
The team page with one owner listed, and an Add a colleague button.

Add a colleague gives someone their own sign-in. Choose owner or staff (see Owners and staff) and set their first password — give it to them yourself; it’s never shown again, and they can change it.

From the ⋯ menu beside a person you can change their role (it takes effect within fifteen minutes), set a new password (which signs them out everywhere), or close their account.

Settings

Section titled “Settings”
The settings page: your account, change your password, where deliveries are collected from, what the courier brings back from the door, and what your customers are told.
  • Change your password. At least 12 characters. Length beats punctuation.
  • Where deliveries are collected from. Saved once, so every new delivery starts with it filled in. Each booking keeps its own copy, so changing it doesn’t affect deliveries already booked.
  • What the courier brings back from the door. A photograph of every delivery, a signature from whoever takes it, or both. With a signature required, a parcel is never left when nobody answers. This applies to deliveries booked from now on.
  • What your customers are told. Text the customer their tracking link when the courier collects. You can still switch it off for one delivery when you book it.